2019 CAA Members Survey and Action Plans
Keywords:CAA, members, membership, sustainability, internal business
Aware of the very important role played by its members and in order to better serve them, CAA Board of Directors decided in 2019 to send a survey to all its current and past members to better understand how it is doing and how it could improve the service to its members. This article presents the questions sent out, the answers received and details for each relevant one a proposed plan of action.
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